Returns & Refunds Policy for Luna AI Service
At Luna AI Service (https://lunaintertech.com), we strive to ensure that you are satisfied with your digital products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our cancellation, return, and refund policy below.
Cancellation Policy
You are entitled to cancel your order for digital services within 30 days of purchase without providing any reason. Please note, this only applies if the service has not been fully delivered or completed.
To exercise your right of cancellation, you must inform us by email at info@lunaintertech.com with a clear statement. Please include your order details and reason for the cancellation, if any.
Refund Process
Refunds will be processed within 30 days from the cancellation request. We will refund the amount using the same payment method you originally used, without incurring any additional fees.
Non-Returnable Items
The following digital products and services are not eligible for cancellation or refund:
Digital services that have already been completed or delivered.
Customized or personalized digital products or services created specifically for you.
Subscription-based services where the service period has already started.
Returning Physical Products
For any physical products (if applicable), you must ensure that:
The product was purchased within the last 30 days.
The product is in its original packaging and unused.
You will be responsible for the shipping costs and risks associated with returning the product. We recommend using an insured and trackable shipping service.
Address for Returns (if applicable for physical goods): Luna AI Service
426 Soi Prachauthit 16, Prachauthit Road, Huai Kwang, Bangkok 10310
Gifts
If the product was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return. If the item was not marked as a gift, the refund will be sent to the original purchaser.
Contact Us
For any questions regarding our return and refund policy, please contact us at info@lunaintertech.com.